Privacy Policy
Last updated: December 6, 2024
Introduction
Thank you for accessing the www.freevpnx.com website . (“VpnX,” “we,” “our,” or “us”). We respect your privacy and want to protect your information. This Privacy Policy governs VpnXvpn.com websites and their subdomains (the “Sites”), VpnX applications, products , services, events, and any interactive features and applications that reference this Privacy Policy. To the extent we provide you notice with different or additional privacy policies or practices (e.g., at the point of collection of your information), those additional terms shall govern such data collection and use. This Privacy Policy also applies to information we may collect from you while visiting our booth during an event, accessing a white paper online, via telephone calls with our office, through online payments, or in any other instance when you contact us. By using or interacting with our Sites, purchasing our products, or using our services, you acknowledge and confirm that you have read this Privacy Policy.
This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies. This Privacy Policy does not apply to any content processed, stored, or hosted by our customers using the VpnX services (see the Master Service Agreement Terms and Conditions (“MSA”) for more information about how we handle customer content and how our customers can control their content through the services). VpnX is a processor of customer content and processes such data at the direction of its controller customers.
This Privacy Policy explains what personal information we collect from you, why we collect it, under what circumstances we may share it with third parties, how we protect your personal information, and your privacy rights. Personal information means any information relating to an identified or identifiable natural person.
In addition, please review the Sites’ Terms of Use, which govern your use of the Sites.
Table of Contents
What Information We Collect
Why We Collect Information
How We Share Information
Disclosures
Cookies
Location of Your Information
Data Security
Your Marketing Choices
Privacy of Children Online
Updating Personal Information
Do Not Track Disclosures (DNT)
Links to Other Websites
Information Retention
Contacting VpnX
Changes in Privacy Policy
What Information We Collect
We collect personal information from you in a variety of ways when you interact with our salespersons, Sites, and/or mobile services. Below is a list of personal information that we collect and the sources from which we collect the information.
(a) Information You Provide to Us
In connection with the products and services we provide, we may ask you to provide us with the following categories of personal information. Not all categories may be collected about every individual:
Personal identifiers (e.g. name, mailing address, email address, phone number)
Characteristics of protected classifications (e.g. gender, age, nationality)
Commercial information (e.g. products or services purchased, purchase history)
Internet or other electronic network activity (e.g. browser, cookie ID or search history)
Audio, electronic, visual, or similar information (e.g. recording of guest service calls)
Geolocation data (e.g. latitude or longitude)
Financial information (e.g. credit or debit card numbers, bank account numbers)
Education information (e.g. degree and schooling information)
Professional or employment information (e.g. industry, occupation, title)
(b) Information We Collect When You Use the Sites
In addition to information that you choose to submit to us, we and our service providers automatically collect and store certain information when you visit or interact with the Sites (“Usage Information”). This Usage Information may be stored or accessed from your personal computer, laptop, tablet, mobile phone or other device whenever you visit or interact with our Sites. Usage Information may include:
Your IP address, UDID or other unique identifier
Your device functionality, including browser, operating system, hardware, and mobile network information
Internet, application, and network activity, such as cookie IDs and browser visits
Location information, such as geo-location information
Why We Collect Information
We collect your personal information to provide you with our products and services, such as to fulfill your requests for services or to help us personalize our services and marketing to you. We also collect your personal information to support our business functions, such as customer service, recruiting, and legal functions. Below are some ways in which we use your personal information:
Registering and maintaining your account
Processing your order(s) and providing you with customer service, including responding to your inquiries regarding our products and services and/or communicating with you regarding orders, purchases, and payments
Complying with legal obligations, including, for example, collecting address information for identity verification for credit card billing
Sending you marketing information about VpnX and our affiliates
Sending you email communications such as electronic newsletters about our products, services, events, and promotions
Improving the effectiveness of our Sites, marketing endeavors, and product and service offerings
Identifying your product and service preferences, providing personalized content and ads and informing you of new or additional information, products and services that may be of interest to you
Allowing you to participate in interactive discussions and public forums
Helping us address problems with and improve our Sites and our products and services
Protecting the security and integrity of the Sites
For other internal business purposes, and
For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy
How We Share Information
We may need to disclose your personal information to VpnX affiliated companies, service providers, and third parties in order to provide products and/or services to you. We do not sell your personal information to third parties for money. However, some of these disclosures may constitute “sharing” or “selling” of personal information under certain U.S. state privacy laws.
Examples of when VpnX shares your personal information include:
Third Parties Providing Services to VpnX
We may use third party service providers to perform certain services on behalf of us or the Sites, such as:
l shipping products and ensuring delivery;
l processing credit cards and/or electronic payments;
l assisting us in Sites operations;
l managing a database of customer information;
l hosting the Sites;
l designing and/or operating the Sites’features;
l tracking the Sites’activities and analytics;
l enabling us to send you special offers or perform other administrative services;
l other services designed to assist us in maximizing our business potential.
We may provide these vendors with access to user information to carry out the services they are performing for you or for us. We require our service providers to keep user information secure. We do not allow our service providers to use or share user information for any purpose other than providing services on our behalf.
To Protect the Rights of VpnX and Others
To the fullest extent permitted by applicable law, we may also disclose your information if we believe in good faith that doing so is necessary or appropriate to:
protect or defend the rights, safety or property of VpnX or third parties (including through the enforcement of this Privacy Policy, our Terms of Use, and other applicable agreements and policies); or
comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, search warrant, subpoenas, or court orders).
To the fullest extent permitted by applicable law, we have complete discretion in electing to make or not make such disclosures, and to contest or not contest requests for such disclosures, all without notice to you.
Affiliates and Business Transfer
We may share your information with our subsidiaries and affiliates. As part of this sharing of information with our subsidiaries and affiliates, this means that once you provide us with information, any one of our related entities may use your information, including for marketing purposes, pursuant to the terms of this Privacy Policy. We also reserve the right to disclose and transfer all such information:
l to a subsequent owner, co-owner or operator of the Sites and/or our services; or
l in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including during any due diligence process.
Disclosures
This section will detail how VpnX accesses, collects, uses, stores, and discloses personal user data.
Registration/login:User email address.Used for registering/logging users into their VpnX account. Used for user authentication and management.User registration information is stored in the VpnX database.
Acceleration:Rough location, precise information.Geolocation data are used to determine whether to provide corresponding acceleration services to users (some countries and regions do not allow the use of VPN-like applications).
File transfer:A list of installed apps on the user’s device. All transferred files (documents, images, videos, etc.).Used for file transfer feature, allowing users to directly send file to each other and open it through available apps on their devices. VpnX only checks for installed apps to ensure that the user can open specific filetypes. VpnX does not monitor or read file contents, and the contents are only stored locally on the user’s device.Data received by a user is only stored on the user’s local device; we only serve as a conduit and do not read or store any transferred files under any circumstances.
Performance tracking for debugging and improvements:Crash logs.Information on software crashes during the use of VpnX will be collected for fault analysis and product improvement.
Performance and fault analysis:Device ID or other IDs.Used to collect device information from users for performance and fault analysis.
Cookies
Our Sites use cookies, pixel tags, log files, web beacons, and similar tracking technologies from third parties (collectively, “cookies”). These mechanisms indirectly or passively collect certain information about your use and interaction with our Sites and when you use our services. Those cookies help us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis. For more information about how we use cookies and your choices, please refer to our Cookies Policy.
Location of Your Information
VpnX is located in the United States, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with our services, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted under applicable data protection laws.
Data Security
VpnX is concerned with the security of the data we have collected and utilizes reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, employee training, physical access, and technical elements relating to data access controls. In addition, VpnX uses standard security protocols and mechanisms to facilitate the exchange and transmission of sensitive data, such as credit card information, and has procedures in place to deal with any data breach. We will notify you and any applicable regulator of a data breach where we are legally required to do so.
Please note that while we incorporate commercially reasonable safeguards to help protect and secure your personal information, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. As a result, VpnX cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you provide us with your information at your own risk. If you must transmit confidential information to us for any reason, please contact us for instructions for a secure file transfer protocol.
Your Marketing Choices
We may send you direct marketing messages including by way of email alerts. If you no longer wish to receive our email marketing or general information communications or to be part of a mailing list, you can opt-out of such communications at any time by clicking on the unsubscribe link in the relevant communication .
Privacy of Children Online
Our Sites and Services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not use our Sites or Services or otherwise provide us with any personal information. Please contact us at www.freevpnx.com if you have concerns regarding the potential collection of your child’s information. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that information.
Updating Personal Information
We strive to keep your personal information accurate and up to date. If you would like to update your personal information, you can accomplish it in the following ways:
If you have created an account on our Sites, log into your account. Once you do, you will be able to enter and update your own contact information.
Contact us at www.freevpnx.com. We will use good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records). Please note that it is not always possible to completely remove or delete all your information from our databases and that residual data may remain on backup media or for other reasons, such as a legitimate business reason.
Do Not Track Disclosures (DNT)
Various browsers (including Internet Explorer, Firefox, and Safari) offer a DNT option that relies on a technology known as a DNT header that sends a signal to websites visited by the browser user about the user’s DNT preference. You can usually access your browser’s DNT option in your browser’s preferences. VpnX currently does not respond to DNT signals in browsers because no DNT standard has been adopted by the industry.
Links to Other Websites
For your convenience, the Sites may contain links to other websites. VpnX is not responsible for the privacy practices, advertising, products, services, or the contents of such other websites. None of the links on the Sites should be deemed to imply that VpnX endorses or has any affiliation with the links.
Information Retention
We will retain your personal information for as long as necessary for the purposes for which that information was collected as set out in this Privacy Policy or for longer as required under any applicable legal, regulatory, accounting, or reporting requirements. Should you opt out or no longer wish to receive marketing messages from us, we will securely delete your personal information from the relevant mailing list(s).
Contacting VpnX
If you have questions or concerns with respect to our Privacy Policy, you can contact us at www.freevpnx.com.
Changes in Privacy Policy
Please check our Privacy Policy periodically for changes. All the changes will become effective on the date last updated. If you are concerned about how your personal information is handled, please visit our Sites often for this and other important announcements and updates.